I’ve known Rob now for about ten years and I can say without a doubt that Rob is what he says- he is the “Funeral Futurist.” Rob is a techie who knows the funeral business and what the new trends are and I also know from past experiences with Hepp that if I have any problems he will look after them.

During the website development process, Hepp gave us great advice; he suggested we post the condolences with the obituary so the families can see them at any time. I was against this at first thinking it might be inappropriate but I told Hepp I would give it a try, anyhow we now get 3 to 4 times as many online condolences as we did in the past and lots of good comments from the families and the community about us doing this service.

Our favourite feature of the site is being able to put our clients’ Video Tributes up along with their obituary and online condolences. People on the street are asking us who does those lovely videos of the deceased that are on the website and how much they enjoy them. We have only been posting them now for about a month and families are already asking us if they are able to get that option with their loved one, even before we get the chance to bring it up.