Assisting Funeral Homes grow market share and increase average funeral values.

I’ve known Rob now for about ten years and I can say without a doubt that Rob is what he says- he is the “Funeral Futurist.” Rob is a techie who knows the funeral business and what the new trends are and I also know from past experiences with Hepp that if I have any problems he will look after them. During the website development process, Hepp gave us great advice; he suggested we post the condolences with the obituary so the families can see them at any time. I was against this at first thinking it might be inappropriate but I told Hepp I would give it a try, anyhow we now get 3 to 4 times as many online condolences as we did in the past and lots of good comments from the families and the community about us doing this service. Our favourite feature of the site is being able to put our clients’ Video Tributes up along with their obituary and online condolences. People on the street are asking us who does those lovely videos of the deceased that are on the website and how much they enjoy them. We have only been posting them now for about a month and families are already asking us if they are able to get that option with their loved one, even before we get the chance to bring it up.

Rob I really wanted to thank you for the website that you recently put up for our firm. Of course, we are always skeptical in beginning something new and wonder how much difference and impact it is going to have. Your website did an excellent job. Within the first month, we got a call from a family who had been searching on the internet for Parma funeral homes, which is where our funeral home is located. They were so impressed with our website and said it was the single greatest reason for choosing our funeral home. We were chosen based on the strength of our website and the features that were involved like the obituary notices, online guestbook and having the capacity to upload video to our website. It really has been a tremendous asset to the company. We are very pleased and so are our families. Keep up the good work Rob.

Since switching to Heppell’s website system, people are finding the obituaries and leaving condolences even before it appears in the newspaper. Also, his makes it so easy to upload obituaries and approve condolences; we will probably save 200 hours of website administration this coming year.

I heard Hepp speak at the NYSFDA convention in 2008. I realized that he’s a younger guy with a lot of ideas about creating good funeral home websites. I thought it was also a huge benefit that he himself is a funeral director and understands the business. During the website development process, Hepp would organize 1 on 1 strategy sessions and would use the latest technology such as GoToMeeting.com, Google Documents, etc. to make it easy to work with him and his team. The fact that his office is 3,000 miles away is irrelevant. If you are considering a new Funeral Home Website, Hepp’s process will get you a very nice looking, functional, powerful website at a minimal cost. It’s great that since Hepp is a funeral director himself, he has a great understanding of our business.

I’ve known Rob now for about ten years and I can say without a doubt that Rob is what he says- he is the “Funeral Futurist.” Rob is a techie who knows the funeral business and what the new trends are and I also know from past experiences with Hepp that if I have any problems he will look after them. During the website development process, Hepp gave us great advice; he suggested we post the condolences with the obituary so the families can see them at any time. I was against this at first thinking it might be inappropriate but I told Hepp I would give it a try, anyhow we now get 3 to 4 times as many online condolences as we did in the past and lots of good comments from the families and the community about us doing this service. Our favourite feature of the site is being able to put our clients’ Video Tributes up along with their obituary and online condolences. People on the street are asking us who does those lovely videos of the deceased that are on the website and how much they enjoy them. We have only been posting them now for about a month and families are already asking us if they are able to get that option with their loved one, even before we get the chance to bring it up.

Rob, I just wanted to let you know that I get a lot of compliments from families on how well done and easy our website is to use. You and your team make it easy to operate and update…thanks.

Thanks Rob – February will mark our two year anniversary with the new site. We have been very pleased with the progress, finishing the second year with 368 calls. We give you and your team most of the credit, you’re always steering us in the right direction and preventing us from going down the wrong one – my brother and I can’t thank you enough.

I originally had my cremation website with one of the funeral supply companies and knew that I wasn’t reaching the potential that it could. I moved over to Heppell’s Cremation Arrangement Website system and things really started to change for the better. Online calls are coming in on a regular basis and my online business has surpassed the number of calls that my funeral homes do without cannibalizing my traditional business. His team is really responsive to my requests and he is always providing new strategies to increase call volume and improve average cremation values. I never received any proactive advice from my previous website company.