This is a video showing an online casket retailer who posts negative online reviews of funeral homes who have had issues with the retailers caskets.
If this has happened to your funeral home, I would suggest that you do two things:
1. Post a reply to the negative review such as:
“This is not a customer that we served. This is a fraudulent review that this user has posted to numerous funeral homes.”
2. Report the reviewer by clicking Report – Block and then choose either:
This profile is impersonating someone
This profile violates other User Content and Conduct Policies – Unwanted commercial content or spam
If this has happened to you, please let me know what the results are after completing these steps.
This is the link to the alleged fraudulent user: https://goo.gl/VLo20A
Update – Another Spammer Found
This is the link to the alleged fraudulent user: https://goo.gl/ylSnIw