• Skip to primary navigation
  • Skip to main content

Funeral Futurist

Helping get more calls & increase averages!

  • Home
  • About
  • Services
  • Pages & Posts
  • Contact
  • Funeral Boardroom
  • Show Search
Hide Search

Careers

Modern Executive Assistant Wanted

Modern Executive Assistant Wanted
We currently have a full time opening for an Executive Assistant for a new branch of Funeral Futurist in Victoria, BC that will support local funeral homes. This is an opportunity to grow your career in the funeral, cremation and cemetery services profession.

SPECIFIC RESPONSIBILITIES

Management Administrative Support

  • Answers phones, giving information to callers or redirecting calls as appropriate
  • Schedules meetings
  • Managing emails and other correspondence
  • Makes travel arrangements
  • Plans events
  • Completes management expense reports
  • Assists on special projects and other duties as assigned by the management team
  • Pulls monthly reports from reporting site and creates spreadsheets for stack rankings and tracking of key performance indicators
  • Processes annual funeral home and cemetery license renewals
  • Submits continuing education programs for approval by regulatory boards
  • Codes and scans of invoices
  • Posting online obituaries
  • Tracking merchandise inventory
  • Schedules call-in appointments for Sales

Staff Administrative Support

  • Reviews and processes all required documentation and performs day to day administrative duties for funeral services/ burials and/or cremations in accordance with policies and procedures
  • Files and maintains client information for both new business and previous customers
  • Maintains office and facility supplies as well as fax machines, copiers and network printers
  • Assists Human Resources (HR) with investigations, note taking and other documents
  • Administers HR processes including new hire paperwork and background checks
  • Schedules new associates for new hire orientation
  • Maintains Market Leader files as necessary
  • Enters contract details into funeral home management software
  • Orders and checks memorial to ensure accuracy
  • Works with pre-need arrangements and completes administrative paperwork
  • Assists in preparing and generating required reports
  • Processes accounts payable and other accounting support transactions
  • Maintains processes “SOPs” (Standard Operating Procedures) to ensure compliance with policies and procedures including SOP administration and audit
  • Trains others on policies, procedures and new company initiatives
  • Performs other duties as assigned

Customer Service

  • Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members
  • May serve as Receptionist to greet and receive client families and / or other persons contacting us via telephone, email and web forms
  • Maintains a friendly attitude offering assistance and guidance to all persons contacting firm

Requirements & Qualifications

  • High school diploma or GED equivalent
  • 3 – 5 years of experience working in a customer-focused and fast-paced professional environment – preferably in a funeral home or cemetery
  • Must have advanced typing, computer (Windows & Microsoft Office), internet and word processing skills
  • Working knowledge of office equipment including calculators, copiers, printers, fax machines, telephone console
  • Effective communication skills both orally and in writing
  • Answering telephone courteously and in a polite manner with a goal to meet or exceed internal and external customer expectations
  • High level of compassion and integrity
  • Problem solving skills
  • Ability to multitask and set priorities
  • Detail oriented
  • Must be able to follow instructions and work with minimal supervision
  • Discretion and confidentiality
  • Creative and organized
  • Excellent customer service skills
  • High energy and understands confidentiality matters and documents
  • Must have a valid driver’s license
  • Occasional evening work
  • Bilingual in English and any other language is a plus

For more details contact Robin Heppell, CFSP by TXT to 1-250-686-4576 or by email to [email protected]. Please include your Name and Email Address.

Sales Superstar Wanted: $60K to $150K

Sales Superstar
Funeral Futurist Marketing is looking for people who know how to move mountains – not just look at them. Earn $60K if you’re average, $100K if you’re good, and $150K plus if you’re great. This is in the funeral marketing industry, and we hire star performers, not backgrounds. Young or old – if you have the stuff, this is an opportunity to prove it. Matured sales skills are a must, though training is provided to ensure you are expert in the field of funeral home technology and marketing.

Compensation is performance-based, with huge rewards to get you to $150K and beyond each year. To be successful, you’ll need to know how to tactfully open doors, build a network, and get appointments from a cold start. Must be highly self-motivated, a terrific presenter and communicator, and expert at helping our customers get things started. Come and take control of your career with our trend-setting company. Our clients love us and we need earth-movers to help continue our growth without diluting our value. For more details contact Robin Heppell, CFSP by TXT to 1-250-686-4576 or by email to [email protected]. Please include your Name and Email Address.

NOTE: This position is not for someone who is a funeral director wanting to try out sales, only experienced sales professionals should apply – funeral home experience is a HUGE plus though.

Are you a FUTURE business operations EXPERT?

If so, you may become a HIRED GUN that many businesses will need in the future, especially as we transition into the “Knowledge Worker” era.  Operations and systems allow entrepreneurs to focus on (and leverage) their expertise and passions – and not worry about the running of their repeatable business tasks – although those systems are the key to long term success.

Michael Gerber, the author of ‘The E-Myth’ – a bestselling book that focuses on the importance of business systemization: “Most businesses fail to fully achieve their potential. That’s because the person who owns the business doesn’t truly know how to build a company that works without him or her – which is the key.”

The attributes of a FUTURE systemization GURU are…
(Yes or No)

Living by LISTS:

  • Do you make lists?
  • Everyday?
  • If you do something not on the list, do you go back and add it on the list and then check it off.

Attention to DETAIL:

  • Are you detail oriented?
  • Are you the one who makes sure a task is COMPLETE?
  • Do you dot the I’s and cross the T’s?
  • And then PROOF read everything, one last time?
  • (Although this won’t be your role) Have you had experience in accounting, legal, or planning (or even being the main organizer of your high school reunion)?

So what’s in it for you?  OSMOSIS!
I was where you were just 4 years ago, and I have become the industry expert in just those four years, and to take my business to the next level I need help getting processes in place – so I need you.  Here’s what I will give you:

  • My BLUEPRINT so that you can achieve the same stature in your field
  • My KNOWLEDGE from over $50,000 of marketing, strategy, and Internet marketing teaching and resources (all purchased after university).
  • My SHORTCUTS to catapult your EXPERTISE (and reputation) on the Internet
  • Your EXPERIENCE in working with a high-performing VIRTUAL team (the next big skill!)
  • The DEAL: $20 / hour for 20 hours per week for 6 to 8 weeks (maybe longer if mutually agreed upon)

If you are STILL interested, you can apply if…

  • You are not a whiner, complainer, or someone who needs to have their hand held
  • You want to have your OWN business in the next year or two & you just want to be immersed in another business before you start your own.
  • You are ready for a WILD ride as I explode my business to a hyper-level in my industry in the next year

Please  send me an email and answer the questions above + send your resume to [email protected].  Plus send me links to any positive references about you on the Internet.

Thanks for taking the time to read this – if you are INSPIRED please APPLY, if you aren’t – well maybe you would like to hire us – see the service offerings and trainings on the right of this page.

Wanted: Entrepreneurial Support

Modern Executive Assistant Wanted
Although I have posted this under the “Careers” category, it probably should be called “Opportunities” or “Internet Apprenticeship” but at least with “Careers” you will know that I am looking for some help.

You see, there are a lot of things happening behind the scenes as Web 2.0 and the funeral industry collide – actually “mesh” together – all of it beneficial to the funeral profession!  But to make sure that I play my part in the most efficient manner, I need some help.

This position experience may be perfect for someone who is looking to re-enter the workforce or looking for a more flexible work schedule.

Position Details:

  • $17 to $20 per hour
  • 20 hours per week (could be increased if desired)
  • Additional incentives for specific projects

Required skills:

  • Highly organized and self-motivated
  • Ability to manage and oversee projects
  • Able to follow (and create) systems / procedures
  • Excellent communication skills, both oral & written
  • General computer skills and ability to be trained on new systems

Duties:

Your number one job is to help FuneralFuturist.com acquire and keep customers

This is a list of some of the general tasks and duties (training will be provided if necessary):

  • General administration and bookkeeping
  • Article submission to article directories
  • Article distribution for trade journals and associations
  • Transcription of audio and video recordings
  • Enrolling funeral directors in online continuing education programs
  • Project management of website development
  • Project management of email newsletters

Skills gained (applied):

  • Relationship Marketing
  • Internet Marketing and how it applies to traditional bricks & mortar companies

Skills gained (by osmosis):

  • Negotiating
  • Risk taking
  • Creating & seizing opportunities
  • Entrepreneurship

Specific software / web services will be used (previous experience not necessary – free video training provided for all apps)

  • Aweber: Autoresponder and email marketing
  • 1ShoppingCart: Shopping cart administration
  • Traffic Geyser: video uploading
  • MindJet: Mind mapping software
  • Muvee: Video editing software
  • Google Apps – Awesome Resources (and Free too!)
  • WordPress – World’s Best CMS System
  • Word, Excel, PowerPoint
  • Sage 50 Accounting
  • Amember – Membership software
  • Infusionsoft – Customer Relationship Management

This position is best suited for someone residing in Victoria, BC.

For more information, email me at [email protected] or call 250-744-3595.

For the latest in funeral strategy and marketing with Robin Heppell, visit Funeral Boardroom Learn More

Copyright © 2023 · Funeral Futurist is a division of Heppell Media Corporation · All Rights Reserved · Visit the Funeral Boardroom website for Funeral Home Stratgey and Marketing