Ordering Information

Thank you for considering to order our products or educational services.

Delivery of Products and Services

Physical Products:

Physical products such as home study courses, CDs, DVDs, and physical books are usually shipped within 14 days and are guaranteed to be shipped with 28 days using United States Postal Service or Canada Post (unless specified during the ordering process).

Digital Products:

Digital products such as downloadable PDFs, Audio MP3s, Video MP4s and Streaming Web Video will be delivered immediately upon purchase either by a redirection to the “Download Page” or an email with “Download Instructions” will be sent immediately (unless specified during the ordering process).

Online Live Courses:

Live fee-based teleseminars and webinars will be delivered at the stated time on the sales page. FuneralFuturist.com reserves the right to reschedule the event. In the case of an event being rescheduled, all purchasers will be given due notice of the change and will be offered a recording of the event or the opportunity to receive a refund.

Refund / Cancellation Policy

If after 30 days of the purchase of any product or service and you are not completely satisfied, we will refund 100% of your fee. No hassles and no hard feelings! (Physical products to be returned at the purchasers expense)

Customer Service

To serve you better, FuneralFuturist.com has created a Ticket Support System at: http://FuneralFuturist.com/support. We recommend that you create a ticket so that we can direct your support issue to the proper department. You will receive a faster response by using the Ticket System than by calling in. If you feel more comfortable contacting us by telephone, you can do so at 800-810-3595 or 250-744-3595.

Billing Information

When ordering with our Online Shopping Cart, your Credit Card Statement will indicate either:

  • Heppell Media Corp
  • www.FuneralFuturist.com

Heppell Media Corporation

Robin Heppell’s Heppell Media Corporation, (a Provincial Incorporated Company in province of British Columbia) and its suite of online resources are dedicated to providing Funeral and Cemetery Professionals with the most relevant and thought-provoking services, products, and educational courses to equip you to better face the challenges of today and tomorrow.

The following websites are promotional websites are owned by or in association with Robin Heppell and the Heppell Media Corporation:

  • FuneralGurus.com
  • FuneralFuturist.com
  • FuneralManagerSecrets.com
  • FuneralRockStars.com
  • FuneralBoardroom.com
  • FuneralGeeks.com