Discover how forward-thinking cremation providers are streamlining operations, attracting more families, and staying competitive in a changing world.
Webinar Overview
In this 60-minute training, Robin Heppell, CFSP – founder of Funeral Futurist – shares the exact strategies cremation providers need to stay ahead in 2025 and beyond. Learn how to modernize your website, automate your communications with AI, and optimize your merchant setup to generate more revenue and reduce friction for families.
What You’ll Learn
- Eliminate clunky paperwork with seamless e-signatures
- Engage families 24/7 with AI Chatbots and Voice Assistants
- Collect payments upfront — before the paperwork
- Stop losing money to merchant processing fees
- Launch an online memorial product store
- Use a distance calculator to simplify pricing transparency
Watch the Replay on YouTube: https://www.youtube.com/watch?v=v1mCWjp_4k4
About Robin Heppell
Robin Heppell, CFSP is a licensed funeral director and the founder of Funeral Futurist, a consultancy focused on helping cremation providers and funeral homes grow through digital marketing, automation, and AI. With decades of experience in both funeral service and technology, Robin’s goal is to help locally-owned businesses thrive in today’s changing landscape.
Frequently Asked Questions
Is this webinar just for cremation providers?
Yes. This session focuses on businesses offering direct cremation and simple service packages. A separate session for funeral homes with preneed programs is available upon request.
Do I need to know AI or tech to implement these ideas?
No. These tools are user-friendly and come with setup support from Robin’s team. Even small operations can use them effectively.
What does the strategy call include?
Robin will review your current website, setup, and goals – and recommend low-effort, high-impact improvements tailored to your market and budget.