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On this show, Brad Scott, manager of R.S. Kane Funeral Home in Toronto, Ontario, has an open discussion about competition from both a independent and corporate perspective. Click the Play button at the left of the silver bar > [Read more…] about
With the current situation, funeral homes are faced with coming up with alternative ways of communicating with families including remotely over the phone and Internet. This process can be used by funeral directors either from the office or if they are working from home.
Please note that there are many ways to accomplish making arrangements remotely and this is just one way of accomplishing the task. I will be the first to admit that I don’t know everything, but what I have provided here will give you most or all of the information and tools that you will need to get started. The great thing is that since this is a process with supporting materials, you can tweak it and edit it to best suit your operations.
This “Website-Assisted” Funeral Arrangement process, has many benefits for both the funeral home and the client family.
For the funeral home, you will be able to guide them to information about all of your service offerings. For your client families, they will be more at ease as the will be more prepared and have more information before starting the actual arrangement – you may even see an increase in averages.
For details on our Funeral Home Resource websites – click here
Subject: Information to review prior to our phone call
Dear ###,
Thank you for confirming your appointment with us to discuss the services that you want to have for your ###.
We like to let families know ahead of time the various items that will need to be discussed during the arrangements. We have created a web page specifically for client families like yours so that you have some insights into the process of funeral and / or cremation arrangements – this will serve as an agenda for our telephone call. You can access that web page here: [LINK TO YOUR PAGE]
Included on this page are a list of information and items that you may need to drop off at the funeral home or for us to pick up, discussion on some of the various decisions that you will need to make, and a listing of some of the newer service offerings that we have available that you may not be aware of.
Also at anytime – now or during the arrangements or after – we are always available to answer questions that you may have. My cell phone number is: (###) ###-####.
Sincerely,
Funeral Director
For details on our Funeral Home Resource websites – click here
Thank you for the confidence that you have placed in [Company Name].
We want our client families to feel comfortable about making final arrangements in a time of illness or when unable to travel. We have created this website-assisted arrangement process. We can easily walk you the various steps over the phone and you can jump ahead and review or complete some of the steps if you feel comfortable. This page will serve as an agenda for the arrangement meeting.
There are various items that will need to be discussed during the time of the arrangements. We have categorized them into seven groups:
Note: The content of this page should be edited to fit the offerings of your funeral home. The key thing is to get this page up and running as soon as possible so that you can implement this strategy right away. You can always add to it or edit it in the future
For details on our Funeral Home Resource websites – click here
Thank you for your interest in the funeral and cremation services that we offer.
We’ve created this web page specifically for people like you who are wanting to know the various choices that are needed to be made during a funeral or cremation arrangement process.
Use this page as a resource to come back to while you are in the decision-making process – if possible, it would be best to print off the PDF and discuss it with your family.
If it anytime you would like immediate access assistance call us at (###) ###-####.
For details on our Funeral Home Resource websites – click here
Here is a quick and timely “How To” on creating and promoting a statement about the COVID-19 (Coronavirus) and how it is affecting your firm.
Here are the bullet points presented in the video.
We currently have a full time opening for an Executive Assistant for a new branch of Funeral Futurist in Victoria, BC that will support local funeral homes. This is an opportunity to grow your career in the funeral, cremation and cemetery services profession.
SPECIFIC RESPONSIBILITIES
Management Administrative Support
Staff Administrative Support
Customer Service
Requirements & Qualifications
For more details contact Robin Heppell, CFSP by TXT to 1-250-686-4576 or by email to [email protected]. Please include your Name and Email Address.